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FAQ

1.   What is your return policy?

    Cloudydaze.com only accepts returns on unused products, and a return claim must be filed within seven days of the delivery date. We are not able to accept returns, exchanges or offer full or partial refunds for products that have been used. Please inspect all items prior to use, once used they cannot be returned for any reason. If you decide to send an item back, please be sure to package it the same way it arrived to ensure that it does not break on the way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you chose not to purchase insurance and your shipment is damaged, cloudydaze.com can not offer you a refund. Once the item has been inspected and approved for re-stocking, a full refund for the purchase price will be issued. If you are returning an item due to preference and not a cloudydaze.com error (wrong product/DOA/piece missing) and you received free shipping, you will receive a refund equal to the full purchase amount minus the cost of shipping. Shipping and handling fees are non-refundable, and buyer is responsible for any return shipping fees incurred.


Please send all return requests to this email: 


2.   How long will my order take to arrive?


    This depends on how far away you are from our headquarters in San Francisco, CA. Typically, most orders will arrive within 4-7 days from time of ordering.


3.   How old do I need to be to make a purchase?


    We only permit sales to individuals that are 21 years of age or older.


4.   How long have you been in business?


    We started as a retail shop back in 2013 and launched our website in 2018. As a result of our experience, every product sold here is hand selected by on of the CloudyDaze team; this prevents us from selling defective or poor-quality items.


5.   What payment methods do you accept?


    We accept credit cards, paypal and over 50 different cryptocurrencies. We also provide a 20% discount on orders that use Bitcoin, Ethereum, Ripple or Litecoin as their payment method. For a full list of all the cryptocurrencies we accept please refer to this page:

https://www.coinpayments.net/supported-coins